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Order Information
Order 24 hours a day 7 days a week.
Online: www.vandykestaxidermy.com
Phone: Toll Free 1-800-279-7985
International Calls: 1-704-279-7985
Fax: 1-704-279-8958
Email: vandykes@mckenziesp.com
Mail:
Van Dyke's Taxidermy Supply
PO Box 480
Granite Quarry, NC 28072

Payment methods: (in US Funds) Check, Money Order, Phone Check, Visa, Master Card, Discover, American Express.
Canada and International orders placed online, by phone or fax are credit card only. (First time Canada -International orders over $100.00 require bank wire payment.)
Truck Shipment: must be prepaid - no COD's.
Special order and Drop Ship items: Must be paid by credit card or advanced payment. No COD's and Non-returnable. Please allow extra time for delivery.

Estimating Postage
Use the rate chart to estimate postage. Keep in mind that this is only an estimate and does not include additional charges such as COD fees and extended delivery area surcharges. In addition, packages are subject to dimensional weight requirements. Please read Weight and Size Limits for helpful information when estimating postage.

Weight and Size Limits
Boxes are measured by multiplying the length x width x height to get a total number of square inches. If the total number of square inches is less than 5,184 (approximately 3 cubic feet), the box will be shipped by its actual weight. If the total number of square inches exceeds 5,184 square inches, the total number of inches is then divided by 194 and the remaining number is the weight you are charged.
Example: A box measuring 33 inches x 21 inches x 16 inches = 11,088 square inches. That amount is then divided by 194 which equals 57. This box would be charged at 57 pounds.
You may rest assured that your order will be boxed in the most economical yet safest manner.
Shipping and handling charges are non-refundable

Additional Charges
COD received for collection $11.00
Super rural fee for zip codes off the beaten path (at driver's discretion) $2.75
In place of a handling fee the total freight charge will include a surcharge to cover damages, refusals, minimums, etc.

Volume Discounts
In addition to our great prices, you may also qualify for an order discount. Order in volume and save!
Please Note: Volume discounts do not apply to Drop ship items and select items.
Order Amount Discount

$150.00 or more  2%
$250.00 or more  5%
$1000.00 or more  12%

Delivery Times
Most orders are shipped within 24 hours of our receiving them. Delivery times vary depending on your distance from our warehouse and your choice of carrier. Some alternative carriers do not guarantee same day pick-up, so your choice of carrier other than UPS or FedEx could increase the number of days in transit for your package. Because of the possible delay in delivery, these alternative carriers are only used when specifically requested. UPS and FedEX ground delivery times vary from 1 to 5 business days in the 48 states. Weekend and holiday deliveries are not available.

Terms
We accept personal checks for payment via mail. However, if we have a returned check on your account there will be a $25.00 service charge and we will require payment in advance or COD only for future shipments.
Customers who refuse merchandise will be required to pay for future orders in advance with a credit card or money order.
All foreign orders must be accompanied by credit card information, bank check or money order payable in US funds. Any foreign order received with a personal check as payment will be returned to sender.
Prices on merchandise in catalog and online store and postage rates are subject to change without notice.
As in all shipments whether UPS or Post Office, always supply a deliverable address to expedite delivery.

Returns and Exchanges
If returned within 30 days, we accept returns for exchange or credit. If the item is returned after 30 days there will be a 10% restocking fee.
Please re-package returns securely. Damaged product may affect refund. We do not accept any forms or merchandise for a return if it has been ALTERED in anyway. Also, please call in to get a return authorization number before sending back an item.
Please send returns and exchanges to:
Van Dyke's Taxidermy
Attn: Return Department
39771 SD Hwy 34
PO Box 367
Woonsocket, SD 57385

All shipments must be inspected immediately; all claims for damages or shortages must be made withing five days after receipt of merchandise.
Please allow up to ten working days for delivery on packages shipped through the Post Office.

Shipping Chart
shipping chart